Welcome to GulGul Thekua. By accessing or using our website,
products, and services, you agree to comply with and be bound by the following
Terms & Conditions. Please read them carefully before making any purchase.
1. About GulGul Thekua
GulGul Thekua is a Bihari traditional snacks brand offering handmade and authentic
snacks such as Thekua and other regional delicacies. Our products are prepared
with care, hygiene, and traditional methods.
2. Product Information
All products are freshly prepared and may have slight variations in shape, color, or taste due to their handmade nature.
Product images shown on the website are for reference purposes only and may not exactly match the final product received.
Ingredients are mentioned to the best of our knowledge. Customers are advised to review them carefully.
3. Orders & Payments
All orders are subject to availability and our confirmation.
Prices listed on the website are subject to change without prior notice.
Payments must be completed before order dispatch unless otherwise stated.
4. Shipping & Delivery
Delivery timelines may vary depending on your location and other factors.
We are not responsible for delays caused by courier partners, force majeure events, or unforeseen circumstances.
Customers must provide accurate and complete delivery details. Incorrect information may result in failed delivery and additional redelivery charges.
5. Returns & Refunds
Due to the perishable nature of food items, returns are generally not accepted.
Refunds or replacements may be considered only in cases of damaged, defective, or incorrect items.
Any issues must be reported within 24 hours of delivery along with supporting photos or videos.
6. Food Safety & Allergies
Our products may contain common ingredients such as wheat, jaggery, nuts, ghee,
edible oils, or other allergens.
Customers with known food allergies or dietary restrictions should review ingredient
lists carefully and consume our products at their own discretion. GulGul Thekua
shall not be liable for any allergic reactions or health issues arising from consumption.
7. Intellectual Property
All content on this website, including logos, text, images, product descriptions,
and branding, is the intellectual property of GulGul Thekua. Unauthorized use,
reproduction, or distribution is strictly prohibited.
8. User Responsibilities
Users must provide accurate, complete, and up-to-date information while placing orders.
Any misuse of the website, fraudulent activity, or violation of these terms may result in order cancellation or restricted access.
9. Limitation of Liability
To the fullest extent permitted by law, GulGul Thekua shall not be liable for any
indirect, incidental, special, consequential, or punitive damages arising from
the use of our products, services, or website.
10. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time
without prior notice. Continued use of the website constitutes acceptance of
the updated terms.
11. Contact Us
For any questions or clarifications regarding these Terms & Conditions, please
contact us through our official website contact form or customer support channels.
